Shipping and Returns Policy
Shipping Policy
Shipping Options: At Lucky Charms, we understand that getting your items quickly is important to you, so we make every effort to process your order swiftly. We offer two shipping options:
- Standard Shipping: Get your products delivered within a standard timeframe, perfect for those who plan ahead.
- Express Shipping: For customers who need their items faster, choose our Express Shipping option.
Shipping Costs: Shipping costs are calculated based on your location and will be displayed at checkout before you complete your order.
Delivery Times: Delivery times vary depending on your location. Once your order is processed, we will send you an email confirmation with the expected delivery date. Please note that delivery times are estimates and may vary due to factors beyond our control.
Returns Policy
Return Eligibility: We accept returns up to 7 days after delivery if the product is damaged or broken upon arrival. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds and Store Credit: If your return is approved, we will offer you a refund or store credit, depending on your preference. Refunds will be credited back to the original method of payment. Store credit will be issued immediately after the return is processed and can be used towards your next purchase.
Return Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
How to Initiate a Return:
- Contact Us: To initiate a return, please contact us at lucky24charms@gmail.com. Provide us with your order number, details of the product, and the reason for return.
- Return Approval: Once your return request is reviewed and approved, we will send you the return shipping instructions.
- Ship the Product: Pack the item securely and send it back to us following the instructions provided.
Please note that we cannot accept returns that are sent back without prior approval.
Questions?
If you have any questions about our Shipping and Returns Policy, please contact us at lucky24charms@gmail.com. We're here to help